When former attorney, Adam Mann, abruptly withdrew from my personal injury case (right after I discovered he had been lying for months about his malpractice insurance), he left behind more than just a paper trail. He left me with a warning: “You’ll hate Morgan & Morgan.”
He said Morgan & Morgan’s style wasn’t for people like me, I’d feel lost, and that most of his clients were people who had “fled” from them. I believed him, until I saw the difference for myself.
At the time, I was vulnerable. I didn’t have closure. I hadn’t fired him; he pulled out of my case, deflecting accountability for an unraveling series of lies. I was still reeling from the emotional whiplash of trusting someone who seemed to care, only to realize I was likely being manipulated.
But here’s what he didn’t expect: that I would land with a powerhouse firm, and that I would actually love it.
From the moment I switched, I realized I hadn’t been “protected” from a bad experience. I’d been manipulated into staying in a worse one. If you’re debating whether to make a switch, here’s what really happens when you go from a boutique law firm to one of the most powerful trial firms in the country:
The Warning I Got (And Why It Stuck with Me) 😦
When I first started considering Morgan & Morgan, my former attorney was quick to jump in with his faux concerns. He claimed he had a “friend” who previously worked in pre-litigation at Morgan & Morgan and said she described it as cold, chaotic, and overwhelming. He also told me that many of his own clients had come from Morgan & Morgan, framing himself as the boutique savior who picks up the pieces after their factory-style approach.
And I’ll be honest: that got in my head. When someone you’ve trusted to represent you says you’re about to make a mistake, it makes you second-guess everything. But what he framed as a warning was actually a deflection, and I didn’t fully understand that until I saw the difference firsthand.
From Chaos to Structure: What a Real Team Looks Like 👨💼👩💼👨💼
The very first thing I noticed about Morgan & Morgan was the infrastructure. There is a team, not just one overworked attorney and an unprofessional paralegal who has been sent to a corner and doesn’t engage with me. I was assigned a principal attorney, an associate attorney, a paralegal, and a legal assistant, each with a clearly defined role.
Communication became smoother because I wasn’t dependent on one person for updates or feeling like a burden for asking questions. There was accountability and flow. For the first time in my case, I felt like there was a system that worked for me instead of around me.
Also, the app alone should have been a clue. With Morgan & Morgan’s dedicated mobile app, I can securely upload documents, use a pain level journal, communicate with my team, and track progress without waiting on callbacks or digging through email or text chains. It’s not just tech for the sake of tech; it’s efficiency, and that efficiency gives me peace of mind.
The Power of Filing Early (And Knowing Your Worth) 🏛️
At my previous firm, everything felt like a waiting game. Months would go by with no motion, no escalation, and no sense of urgency. But Morgan & Morgan isn’t playing for small settlements. They file early, they file fast, and they build for trial from day one. That alone changes the energy of a case. The tone shifts from “How do we wrap this up?” to “How do we maximize your recovery?”
That speed isn’t reckless, it’s strategic. It means they have the capital and confidence to invest in my case immediately. Experts, specialist care, high-quality imaging, and top-tier medical opinions are within reach, not just for high-profile cases, but for everyday clients like me. And when opposing counsel sees who’s on your file, the tone changes. The delays end. The deflection stops. Because suddenly, they know they can’t bluff or stall their way out.
The “Friend” Narrative Was Projection, Not Protection 🫥
Looking back, it’s now obvious that my former attorney was trying to make me doubt what was possible elsewhere. The whole story about his “friend” who worked at Morgan & Morgan, and the vague suggestion that I wouldn’t be treated like a real person: that was fear-based manipulation. He needed me to believe that my case wasn’t important enough for a bigger firm. He needed me to think he was the only one who knew the type of attention I deserved. But the irony? His firm caused more damage to my case than Morgan & Morgan ever could. I felt more seen, more respected, and more empowered after switching.
There’s a difference between a lawyer who brags about past settlements on billboards… and a firm that is actively building your trial strategy with top-tier specialists and resources. Morgan & Morgan doesn’t need to rely on smoke and mirrors; their strength is in what they do, not just what they say.
Final Thoughts 💭
Retaining Morgan & Morgan was one of the smartest decisions I’ve made in this entire process. Although I regret the first chapter, it taught me what to look for. I’m so glad I didn’t let someone else’s insecurities dictate how far I could go.
Pro Tip:
If you’re feeling like your case has stalled or like your attorney is more focused on protecting their ego than advocating for your recovery, listen to your heart (if you still have one by the time you’re knee-deep in the personal injury world). There are firms out there that treat your injuries, your time, and your voice like they matter… because they do.