If you ever wondered whether leaving a 5-star review for an insurance company was a cry for help, let me set the scene:
Spinal procedure, nerves shot (and damaged), and my (former) attorney is still selling the bedtime story that “The Hartford is our malpractice carrier.” Every time I pressed for proof, the plot thickened:
“It’s confidential.” 🥸
“If I open a claim our policy will increase.” 👀
“Let me name two more insurance companies to throw you off, while whispering sweet nothings to you as you cry softly on the phone.” 😈
No emails. No documents. Just lies and vibes.
Cue me, at my wit’s end, calling The Hartford myself with zero expectations, a little rage and pain in my voice, and hoping they would at least put me on hold so I could practice breathing exercises. Instead, LaJoyce (claims rep, also MVP of the year) comes on the line, investigates for what feels like two minutes, and drops the verdict:
“Nope. We don’t cover Cohen & Cohen, P.A. for professional liability insurance. Never have. Want that in writing?”
She even sounded tired for me.
So yes, I left a review for Cohen & Cohen (which I’ve previously discussed) on January 1, 2026 and The Hartford on January 3, 2026. Not because I love insurance companies (please be serious), but because someone needed to see this. Because secrets only remain secrets if they are kept in the dark and in the shadows. I decided to bring it all into the light:
“I never thought I would leave a 5-star review for an insurance company, but here we are. After months of my attorney (Adam Mann at Cohen and Cohen, P.A.) claiming that The Hartford was his firm’s malpractice insurer and saying he’d spent hours and days on the phone with them about my case, I finally went straight to the source.
The Hartford was responsive, and professional. Their claims rep, LaJoyce, confirmed in writing that The Hartford does not provide professional liability (malpractice) coverage to Cohen and Cohen, P.A. They were clear, timely, and provided documentation without the runaround or lies I experienced with my former attorney, Adam Mann.
Meanwhile, Adam is still lying in his responses, even publicly. He is hiding behind attorney-client confidentiality while having previous responses where he freely discussed other clients’ cases. It takes a special type of person to continue telling the same lie for months even after the truth is finally revealed.
If you’re a client trying to verify insurance coverage or just want to know where you stand, The Hartford will give you the facts, not a runaround. Wish I’d skipped the lawyer and called the insurer first.”
Seven months ago I never thought Adam would put me in this position. I thought after leaving an abusive relationship that lasted far too long, I was learning to be a better judge of character. Adam was aware of this and what I had to endure to leave that situation, so it just compounds the level of betrayal that I feel.
Apparently I still have some internal work to do because I’m still susceptible to inviting insincere and harmful people into my life. This scenario has definitely caused me to regress and it’s even more difficult to trust people.
But in the end, trusting someone who was supposed to protect me isn’t a flaw; it’s a risk we all take when we try to move forward.
I have no idea what 10,000 views means in the Google Review World. I’ve gone viral before so I’m familiar with what 1,000,000 views, 2,000,000 views, 3,000,000+ views look like and what that kind of attention means. But when it comes to Google Reviews, 10,000 feels like uncharted territory.
It’s almost impossible to find anything about Google Reviews and view counts outside of those who have hundreds of contributions and hundreds, if not thousands, of photos attached.
I have been unable to find information about those who have two reviews and 10,000+ views in less than a month.
Either way, 10,000 views and 3.5 weeks later, here’s what I’ve learned:
When you’re tired of attorney fairy tales, when things don’t add up, don’t bother with more “urgent follow-ups.” Skip the drama. The attorney isn’t your friend, no matter how much you want to believe it, no matter how sweet they appear to be. Call customer service, call other attorneys and get a second or third opinion, get the proof, and save yourself the heartache.
Pro Tip:
If you ever find yourself leaving a glowing review for an insurance company while your case is still on fire, just know: you’re not alone, you’re not crazy, and somewhere out there, LaJoyce is probably rooting for you. 🎉