8 Things Paralegals Do That Drive Clients Crazy

Behind every great attorney is a paralegal. But that doesn’t mean the paralegal is the reason he’s great. 

1- Never Returning Calls 📞

You leave a message, wait all day, and get… silence. Did they ghost you, or did they just lose your sticky note? And why is she still using sticky notes?

2- Acting Like the Gatekeeper 🚪

You’re just trying to talk to your attorney, but suddenly it’s like trying to get into a club with a fake ID. “He’s unavailable, can I take a message?” You’re biting your tongue, and one conversation away from dropping the word “ma’am” for something more… colorful. 

3- Sending Vague, Robotic Emails 🤖

Nothing like getting a reply that reads, “Per your request, we are in receipt of your inquiry.” Are you a person or an AI chatbot?

4- Losing Important Documents 📑

You dropped off your MRI report two weeks ago, but now it’s “not in the file.” Did it grow legs and walk out with her brain?

5- Asking for the Same Info… Again… and Again 🔁

How many times do you need my date of birth, social, and the color of my car? At this point, even I know my claim number by heart.

6- Mixing Up Case Details 🤯

No, I’m not Mrs. Thompson. No, my accident wasn’t in July. Yes, I have told you this three times already.

7- Forgetting to Update You on Anything 🦗

The case could be settled, your file could be in flames, and you’d never know. “Oh, didn’t you get the letter?” No. No, I did not.

8- Acting Like You’re an Inconvenience 🙄

Every sigh, every pause, every “uh-huh…” makes you wish there was a Bar Association for paralegals.

Pro Tip:

Keep everything in writing and copy your attorney into all communication.

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